Rehan LLC

Return, Refund & Cancellation Policy

Effective and last updated: August 26, 2026

We want customers to understand the return process before purchasing. This policy applies to products purchased directly from the Rehan LLC website. Marketplace purchases are governed by the policy displayed on that marketplace.

30-day return period

You may request a return within 30 calendar days after the carrier records delivery. The request must be emailed to info@rehanllc.com before the item is sent back.

Return eligibility

To qualify, an item must be unused, unwashed, unassembled where applicable, in substantially the same condition received, and returned with original components, manuals, accessories, tags, and packaging. Proof of purchase is required.

Items not eligible for change-of-mind returns

Unless defective or required by law, personalized or made-to-order goods, gift cards, clearance or final-sale items identified before purchase, opened hygiene-sensitive goods, and items damaged through misuse, improper care, or customer assembly are not returnable.

How to start a return

1. Email info@rehanllc.com with your order number, item, and reason.
2. Wait for return instructions and authorization. Do not send an item before receiving instructions.
3. Package the approved item securely and use a trackable service.
4. Send approved returns to Rehan LLC, 1001 Main St #11113, Kalispell, MT 59901, unless our instructions provide another authorized location.

Return shipping

For change-of-mind returns, the customer pays return shipping and is responsible for the package until delivered to the authorized return address. For a verified damaged, defective, incorrect, or materially misdescribed product, Rehan LLC will provide or reimburse a reasonable return method. Original shipping charges are refundable only when required by law or when the return results from our verified error.

Inspection and refunds

We will notify you after receiving and inspecting the return. Approved refunds are submitted to the original payment method within 10 business days after inspection. Your bank or card issuer may need additional time to post the credit. We will explain any deduction permitted by law for missing parts, damage, or diminished value not caused by normal inspection.

Damaged, defective, or incorrect items

Contact us within 7 calendar days after delivery with photographs of the item and packaging. Keep all materials until we provide instructions. We may offer a replacement, refund, or other remedy as appropriate. This notice period does not waive rights that cannot be waived under applicable law.

Exchanges

We do not guarantee direct exchanges. The fastest option may be to return the eligible item and place a new order after the return is approved.

Cancellations

Request cancellation immediately by email. We will cancel and refund an order if fulfillment has not begun. Once dispatched, the order cannot be cancelled and must follow the return process. We may cancel an order as described in our Terms & Conditions.

Refund problems and contact

If an approved refund has not appeared after 10 business days from our confirmation, first check with your bank or card issuer, then contact info@rehanllc.com or +1 (331) 226-5813 with the order number.